Human Error Prevention
BASIC Options
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Interactive training on well-known Human Error Prevention concepts, risk factors, tools, and strategies, to reduce errors and deviations, increase compliance, and decrease cost in a fast-paced, complex, GxP setting
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This course has been universally well-received and praised by attendees for over a decade. The course has been called “eye-opening” and “a great experience,” and shifts mindsets, changes learners’ approach to diagnosing and preventing errors, and measurably reduces human errors and total deviations.
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HOLISTIC Options
Customized Human Error Prevention strategy and program design, including:
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Rapid Needs Analysis (2 weeks or less):
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Review documents applicable to target operation(s)
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Interview cross section of key personnel
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Observe operations
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Present Summary of Findings & Recommendations to leadership, a roadmap of practical, agile solutions for performance improvement
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Human Error Prevention toolkit development
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Training on Human Error Prevention tools
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Quality Systems integration of HEP tools and strategies
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Effectiveness measurement
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Creation of internal HEP Community of Practice with site HEP champions
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HEP Train-the-Trainer program to prepare your firm’s internal trainer(s) to sustain the course
What VALUE can we bring to your organization?
The above services were provided by Matt at several global commercial pharma companies with the following results:
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Company A: 60% reduction in deviations across 9 biological sites.
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Company B: 50% reduction in human errors at Norwood facility in just one quarter.
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Company C: Adoption of streamlined, consolidated, executable, and error-proofed test methods across site globally, and reduced lab error rates
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Company D: Adoption of performance support videos and new OJT template across all 12 distribution centers in Canada, structured, more efficient onboarding, and reduction in picking errors
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Company E: Adoption of streamlined, error-proofed MBRs and SOPs company wide, improved Investigations & CAPA, and more effective training, and adoption of HEP tools, leading to error reduction and stronger compliance profile.
These are just a few of many more examples.
Title: Human Error Prevention
Description
Edwards Deming, the famous pioneering leader of Toyota in the mid-1900’s, widely regarded as the Father of Modern Quality, said: “85% of the reasons for failure are deficiencies in the systems and process rather than the employee.” Many studies place that number at 95%.
This course:
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challenges traditional thinking on what causes, and how to prevent, errors and deviations
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helps transform organizations from looking for people’s errors, to finding system flaws and harnessing people for solutions.
Human Error Prevention is a well-researched, well documented field adopted by many industries (e.g. aerospace, nuclear) decades ago. This highly interactive course provides practical tools and strategies for preventing deviations, rather than writing and closing them faster. It includes breakouts, activities, real-world examples, and audience discussions, and a focus on practical application without the need for costly equipment/facility changes, change control, or even SOP revisions in many cases.
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Duration: ½ day to 2 days depending on needs and scope.
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Note: All courses can be offered in person or in virtual format using MS Teams.
